We Love Spain

Terms & Conditions

We try to be as flexible as possible so you can enjoy your trips without the stress. That´s why we are the only company that offers short notice date change options FREE of charge. Something has come up? No problem!

If you have any questions, please contact info@welovespain.org

By booking any activity or trip with We Love Spain, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. No exceptions will be made.

Liability

We Love Spain is not responsible for illness, injuries, lost items, or damages sustained during or after our events. If a customer causes damage to another person’s property or themselves, they are solely responsible for covering the costs.

Bookings

When making a reservation, customers must complete an online form indicating the trip or event they will attend and the selected date. It is the customer’s responsibility to ensure all information is accurate. If a customer misses, cancels, or is refused entry to a trip due to incorrect details in the booking form, We Love Spain’s Cancellation Policy will apply, with no exceptions.

Customer Trip/Event Cancellation Policy

We Love Spain is not responsible for nor will issue refunds for trip cancellations due to illness, strikes, acts of terrorism, poor weather conditions, war, pandemics (as declared by the WHO), or other sudden, unpreventable events.
Customers who cancel their reservation at least 72 hours prior to departure will receive a 50% refund of the amount paid.
Customers who cancel less than 72 hours before departure will not receive a refund under any circumstances.
No refund will be issued for no-shows, regardless of the reason.
All cancellations must be made in writing via email.

Instead of canceling, customers may reschedule for a future date free of charge as long as they provide at least 72 hours’ notice before departure.

We Love Spain Trip/Event Cancellation & Date Change Policy

If We Love Spain reschedules an event, the new date will be provided at no extra cost.
If a customer cannot attend on the new date, they will receive a full refund, provided they notify We Love Spain within 72 hours of the cancellation notice.
If no notification is received, it will be assumed that the customer will attend the new date, and the regular cancellation policy will apply.

Customer Trip Date Changes

Customers may change their trip date free of charge with at least 72 hours’ notice before departure.
Once a trip date has been changed, no refunds will be issued if the customer later decides to cancel.

Refunds

Refunds are only issued in person by appointment unless otherwise specified by We Love Spain management.
Refunds must be collected within two weeks of confirmation. After this period, the refund will be canceled, with no exceptions.

Changes in Itinerary

Trip itineraries may change at any time due to circumstances beyond our control, including but not limited to:

Delays in transportation due to weather or traffic.
Changes in hotel arrangements by the tour operator.
Adjustments to the order of scheduled visits and tours.

Personal Connecting Travel

We Love Spain is not responsible for any personal travel outside of our organized trips (e.g., connections to origin cities). We are also not responsible for additional costs incurred due to itinerary changes, trip cancellations, or any other reason.

Accommodation

Accommodation on overnight trips is based on double, triple, or quadruple occupancy.
A supplement charge applies for individual rooms and, in some cases, double rooms. Rates vary by trip.
If a solo traveler requests to share a room to avoid the supplement charge, we will try to match them with another guest. However, this is not guaranteed. If no match is available, the customer must pay the individual room supplement.
Customers who refuse to pay the supplement will not be allowed on the trip, and the cancellation policy will apply.

Special Requests

While We Love Spain will do its best to accommodate special requests (e.g., room assignments, bus numbers, special meals), these requests are not guaranteed.

Promotions & Sale Offers

Promotions and discounts are only available during the specified promotional period. Offers will not be available before or after the stated dates. If no expiration date is given, the promotion expires one month after launch.
Multiple Trip Promotions: Customers who book multiple trips under a promotional offer will receive a discount. If one or more of the trips are later canceled, the refund amount will be adjusted based on the discount received.
Group Discounts:
- Available for groups of 10+ people unless otherwise specified.
- Cannot be combined with other promotions.
- Group discounts may be applied at the time of booking (if all members pay together) or refunded after all members have paid separately.
- Group discount requests must be made before departure—no refunds will be given after the trip.

Free Trip Raffles & Contests

Free trips won in raffles are non-transferable and cannot be exchanged for cash.
Winners may select from available dates and must claim their prize within the timeframe given by We Love Spain.
If the selected trip date is canceled or rescheduled, the winner may choose a new date. If no alternative is available, or if the winner cannot attend, the prize will be forfeited.
No-shows forfeit their prize.
Free trips do not include optional activities. Winners are assigned double, triple, or quadruple rooms, depending on the trip. Single or double rooms for the Portugal Weekend require an additional fee.

Black Friday Sale Terms & Conditions

Eligibility
- The promotion is only available during the specified Black Friday sale dates listed on our website or social media platforms.
- Participants must be 18 or older.
Promotion Details
- Specific offers and eligible trips will be posted online.
- Free or discounted trips are non-transferable and non-refundable. No cash alternatives are available.
- If a promotion includes a free trip, it covers only the base price. Additional costs for upgraded departure locations or optional extras must be paid by the participant.
- Trip availability is not guaranteed. If a chosen departure date is sold out or canceled due to low participation, customers may select an alternative date. If they cannot attend a new date, the free trip will be forfeited.

Taxes

All taxes are included in the base price of trips and events.

Visas & ID Cards

To enter Morocco, a valid passport is required for all travelers from countries that do not need a visa.
To enter Portugal, a valid passport or ID card is required.
Some nationalities require a visa in addition to a passport. If unsure, customers must check before booking.
We Love Spain is not responsible for any issues at customs due to an invalid or expired passport, ID card, or visa. Any fees incurred will be paid by the traveler.

Photography & Media Usage

We Love Spain captures photos and videos during trips for use on social media, our website, and marketing materials. Customers who do not wish to appear in these must notify staff before departure.

Affiliate Program Terms & Conditions

By joining the We Love Spain Affiliate Program, affiliates agree to the following:

Eligibility & Enrollment: Must apply through our platform and be 18+.
Affiliate Responsibilities: Must use approved marketing materials and adhere to ethical advertising practices.
Commissions & Payments: Earned on qualifying sales through affiliate links; payments made on a [monthly/quarterly] basis with a minimum payout threshold.
Restrictions: No paid advertising on branded keywords, coupon/discount websites, or misrepresentation of We Love Spain.
Termination & Modifications: We Love Spain reserves the right to terminate or modify the program at any time.

By booking a trip, participating in a promotion, or joining our affiliate program, you agree to these terms.